When the house is getting warmer and the system is not keeping up, the first job is to understand why. Big Chill troubleshoots the equipment, airflow, controls, and drainage before laying out the next step.
Thermostat, controls, safeties, and sequence of operation
Electrical components and system startup
Airflow, filter condition, blower, and coil condition
Refrigerant temperatures and operating performance
Condensate drain, pan, and water safeties
Repair options based on the actual failure
How Big Chill approaches the call
A clear path from problem to next step.
01
Listen
Start with what changed, when it started, and what the system is doing now.
02
Diagnose
Test the system methodically instead of replacing parts by guesswork.
03
Explain
Review the finding and practical options before repair work begins.
Common questions
Before you call.
These answers are general. The equipment and conditions at the property determine the right next step.
Should I turn the AC off if the system is frozen?
Yes. Turn cooling off to prevent additional icing and call for service. If it is safe to do so, the indoor fan may be left on to help thaw the coil, but do not chip ice away.
How do I know if repair or replacement makes more sense?
System age, repair cost, repeat failures, comfort, efficiency, and the condition of the indoor and outdoor equipment all matter. Big Chill will explain the repair first and discuss replacement only when it deserves consideration.
Do you service heat-pump cooling systems?
Yes, Big Chill services residential heat-pump systems. Call or text with the equipment type, location, and symptoms so availability can be confirmed.